Troubleshooting

A site shows no numbers

Work through these in order.

1. Check the site’s own dashboard. If the provider shows nothing either, there is nothing wrong with ClickyPanel.
2. Re-check the credential. Open Settings → Accounts and confirm the key or login for the account that site belongs to. Clicky site keys are assigned per site; a key from a different site will authenticate but return no data.
3. Check the date range. Clicky’s free plan only holds 31 days, so a 30-day view can come back thin or empty near the boundary.

The data is marked stale

ClickyPanel shows the last numbers it successfully fetched rather than an error screen. A stale marker means the most recent refresh failed. Press refresh; if it keeps failing, the provider is likely down or rate-limiting.

Refreshes are slow, or the provider rate-limits me

Lower Settings → Refresh concurrency. That caps how many sites are fetched at once across all providers.

Each provider also has a ceiling of its own that the setting cannot raise:

• Clicky allows one simultaneous request per IP per site ID, so a single site’s ranges are always fetched one after another.

Numbers do not match the provider’s dashboard

Small differences are normal and usually come from one of these:

• Timezone. ClickyPanel asks each provider for “today” in the timezone configured on the provider’s side. If your site’s timezone differs from your computer’s, “today” starts at a different moment.
• Bots and filters. Providers apply their own filtering, and some apply it on a delay.
• Recency. Real-time counts lag by a minute or two on most providers.

Large differences are a bug. Please email us with the provider, the range and both numbers.

Clicky account login fails

If you sign in to Clicky with Google, your Clicky password is deactivated and the account API cannot be used. Connect with a site key instead.

Open in provider goes to the wrong place

On some self-hosted providers the deep link may not point to your own instance. This does not affect the data ClickyPanel fetches; only the external dashboard link is affected.

macOS says it could not verify ClickyPanel

ClickyPanel is downloaded from our website, not the Mac App Store, so macOS may block it the first time you open it. To allow it:

1. Try to open ClickyPanel, then click Done on the warning.
2. Open System Settings and go to Privacy & Security.
3. Scroll down to Security and click Open Anyway next to ClickyPanel.
4. Enter your password, then click Open Anyway again.

You only need to do this once. The Open Anyway button only shows for about an hour after you try to open the app. If it’s missing, open the app again and go straight back to this page.

Windows SmartScreen blocks the installer

Choose More info, then Run anyway. Verify the SHA-256 published on the download page first if you want to confirm the file is ours.

Nothing here helped

Email [email protected] with your OS, the app version shown at the bottom of Settings, the provider, and what you expected to see.