Get help

Check the docs first

Most questions already have an answer here:

• Getting started: installing the app and adding your first site.
• FAQ: pricing, devices, the trial and refunds.
• Troubleshooting: connection errors, unexpected numbers and install warnings.

Reporting a problem

Include these and we can usually help on the first reply:

• Your operating system
• The app version, shown at the bottom of Settings
• The analytics provider involved
• What you expected to see, and what you saw instead

If a number looks wrong, tell us the date range and both figures: the one in ClickyPanel and the one in your provider's dashboard.

Licence and billing

Write from the email address you bought with, so we can find your purchase.

• Refunds. Full refund within 30 days of purchase, no questions asked.
• More devices. Your licence covers 5 computers. Extra devices are $3 each. Tell us how many you need.
• New computer or reinstall. Each install uses one activation. If you have run out, we can free up the ones you no longer use.
• Missing licence key. Check your spam folder first. If it is not there, write to us and we will send it again.
• ClickyPanel v2 customers. Your v3 licence is free.Claim it on the upgrade page.

Response times

Support is provided on a best-effort basis, so there is no guaranteed response time. See section 9 of the Terms.